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HomeComplaintsAirbet.io Casino - Player suspects casino is a scam site.

Airbet.io Casino - Player suspects casino is a scam site.

Opened
Current status

Waiting for player to reply

6d 19h 22m 13s

Airbet.io Casino
Safety Index:High

Case summary

The player from Belarus cannot access the casino site due to alleged maintenance and faces difficulties logging into his account. He reports that emails sent to support go unanswered.

Public
Public
yesterday
Translation

For some time, the site was allegedly undergoing maintenance and was unavailable. Then, when attempting to load the site, the following window appeared (pictured). Logging into your account using this feature is impossible. Emails sent to the support email address are ineffective; they simply don't respond. It appears this is a scam site.

Automatic translation:
Public
Public
4 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
4 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Airbet.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino, and since when has the website been unavailable?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Was it possible for you to contact support and receive a response regarding the issue at [email protected]? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Qokoo has 6d 19h 22m 13s to reply

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