Afun Casino MX - Player’s withdrawal has been delayed.

Of course, my love! 🤗 I'll explain it to you step by step and very clearly, ready for you to do right now:

📝 OPTION 1 — Casino Guru (Most recommended)

"I requested a withdrawal of $2,000 MXN on Saturday, August 22, 2026, at 5:04 pm. My bank rejected the transfer because my account is at its limit. According to the rules, the money should have automatically returned to my AFUN balance, but it's not showing up. I've contacted support via live chat, WhatsApp, and email multiple times, and they haven't responded or resolved anything. I've attached screenshots of the withdrawal request, the bank's message confirming the rejection, and my unanswered support messages."

6. Upload ALL the screenshots you have (of the withdrawal, from the bank, of unanswered messages)

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Dear Ache849,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ache849,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ache849,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru