Afun Casino MX - Player's winnings have not been received.

I won the 9th place prize in the Lucky Rush game Oin Oin Oin and I haven't received the prize.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation:

• Did you win 9th place in a tournament, or did you win directly in the game? If it was a tournament, could you please share a link to it?
• Do you have any other evidence besides this screenshot to confirm that you won the prize?
• When exactly did the issue with the uncredited winnings occur?
• Have you contacted the casino to ask why you were not credited with the aforementioned winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Hello, good morning. I won the 9th prize in the Lucky Rush tournament and finished the entire game.

Afun hasn't solved anything for me. Here are some screenshots where I won and stayed in 9th place.

Sorry, the contest ended on August 3rd and ended at 5 pm.

Please forward me the communication between you and the casino customer support regarding your position in the tournament and the winnings at veronika.f@casino.guru, or post screenshots here.

The screenshot you provided does not show that you finished in 9th place—it appears to show 10,000th place or lower.

Do you have any other evidence that confirms you ended up in 9th place?

Dear rfkvgonzalez30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru