The player from Mexico faced an issue where the casino did not reflect his deposit, although the amount was deducted from his bank account. We advised him to contact his payment provider, as the deposit investigation was usually handled there and could take about a month, while the casino had limited ability to help. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation. The complaint was therefore closed for now due to lack of response.
Afun Casino MX - Player’s deposit has not been processed.
Closed
Our verdict
Player stopped responding
Amount: Mex$100
Afun Casino MX
Safety Index 3.3 Very lowCase summary
Discussion
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1 month ago
Translation
The casino did not reflect my money and it was deducted from my bank account.
Automatic translation:
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1 month ago
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1 month ago
Dear Angel_10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Jean
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2 weeks ago
Dear Angel_10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
