The player from Mexico successfully deposited 1,000 pesos and won 100,000 pesos, but his account was subsequently blocked when he attempted to withdraw. He faces delays while providing various documents to prove his identity, and despite compliance, he remains unable to access his account due to a lack of knowledge of his ID number.
Afun Casino MX - Player's account has been closed.
Opened
Current status
Waiting for player to reply
4d 9h 32m 0s
Afun Casino MX
Safety Index 3.3 Very lowCase summary
Discussion
Public
Public
5 days ago
Translation
I placed a bet at a casino, depositing all I had, which was 1000 pesos. It gradually won me 100,000 Mexican pesos, but when I tried to withdraw, my account was blocked. I tried to report the problem, but they just kept me on hold. When they finally answered, they asked me to send some documents to prove it wasn't fraud and that I met the withdrawal requirements. They just kept making me send all sorts of documents, and in the end, they only told me my account had been blocked because I didn't know my ID number and I couldn't log in. Even after sending the requested documentation, I still haven't been able to access my account.
Automatic translation:
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Public
3 days ago
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3 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify which email address you used to create your account at this casino? The screenshots you provided show two different email addresses—one starting with the letters "sg" and the other starting with "arg."
- What types of games did you play to accumulate the winnings you wanted to withdraw?
- Did you accumulate these winnings with or without a bonus?
- Which identity documents did you submit to the casino for the verification of your account? Were all of your documents reviewed and approved before your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
