The player from Mexico had requested a withdrawal at Afun Casino but was notified that it had been refunded, which resulted in his account becoming inaccessible and appearing to not exist. The player reported that his account had been permanently blocked due to suspicious movements, but he did not provide further information or respond to inquiries from the Complaints Team. As a result, the complaint was rejected due to the lack of communication and necessary details from the player.
Afun Casino MX - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: Mex$5,500
Afun Casino MX
Safety Index:Very lowCase summary
Discussion
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2 months ago
Translation
When I requested a withdrawal, I was notified that it had been refunded and it took me out of the account and I can no longer log in. It appears that my account does not exist.
This happens at the afun casino
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2 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you tried contacting the casino customer support to ask about the reason why you're unable to access your account?
- Have you received any emails from the casino regarding your refund? If so, kindly forward it to me at [email protected] or post screenshots here.
- Have you made any successful withdrawals from this casino before?
- Did you pass the full KYC verification, or at least submit any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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2 months ago
Dear Raulflog,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
They have told me via their chat that my account has been permanently blocked and my earnings have been left in afun due to suspicious movements, but they have not given me any further information.
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2 months ago
From the screenshot you shared, it seems that your account might have been closed because there were too many incorrect login attempts. Could you please confirm if you tried logging into your casino account with the wrong password at any point?
Have you already tried resetting your password or contacting the casino’s customer support to help you with the password change?
Also, could you please share any communications from the casino regarding the "suspicious movements" you mentioned in your previous comment?
