AdultsBet Casino - Player’s winnings have been confiscated.

Won the money went to withdraw and then the casino turned around and said that it was suspicious or unusual betting and cleared entire amount and refunded my deposit of 15$ are they allowed to do this

Dear sharna13,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you accumulated your winnings with or without a bonus? If you played with a bonus, was it a deposit bonus or a free bonus? Ideally, send me a link or a screenshot of it.

Have you made any successful withdrawals from this casino before?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No bonus and cleared all bonuses before deposit and yes I have had withdrawals from this site before playson games and Jill games all slots

Can u help or who can I go to for help they still say this



Please help



Where or what can I do please help

What can u do if anythIng

Thank you very much, sharna13, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you sharna13 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask AdultsBet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

They are say irregular or suspicious gaming

they said that the notification from gaming platform I hard emailed gaming platform and they have told me they haven’t had any suspicious gaming or reported to adults bet

I done nothing other than have bet in same matter that I always do raising the bet as I win money

Are you or anyone going be able to help or should I just forget about it

Dear sharna13, I tried to contact the casino but it has refused to provide any information to third parties. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

so there nothing I can do?

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter