Admiral-X Casino - Player’s winnings have been confiscated.

Good afternoon.

I encountered this situation.

I won x5000 at the casino, I was lucky.

The winnings amounted to 2,500,000 rubles.

The casino had withdrawal limits, so I started withdrawing 20,000-45,000 rubles.

I'd come in and play a little, or win a little, and if I lost more than 20,000-30,000 rubles, I'd leave and not play anymore, withdrawing a small amount every day. After 2-3 withdrawals, I was asked for verification and confirmation of the card I used to deposit my winnings.

Everything is ok, I continued to withdraw 45,000.

Then I realized that it would take me a very long time to withdraw 2.5 million at 45 thousand.

I wrote in the chat to find out how to withdraw to crypto, but they told me that withdrawal is only possible to the card I used to make my last deposit.

In general, I continued to withdraw 20-45 thousand so that the bank would not have suspicions about the same daily receipts.

I continued withdrawing and playing a little. My balance finally reached 2,800,000 rubles.

On July 23, 2026, I played for the last time and my balance was 2,767,000 since I hadn’t lost more than 20-30t and went to bed.

On July 24, 2026, I logged into the website and submitted a withdrawal request for 33,000 rubles. The money didn't appear in my account all day, so I checked the status that evening. My balance was 316 rubles.

Naturally, I contacted support, and they opened a ticket for verification. Afterward, something happened that I couldn't understand. First, they started saying I last played on the 24th, not the 23rd, and they kept citing the exact time I'd told them I last played (7-8 PM) (but they probably didn't take into account that my time zone is different from Moscow). This was the first time they'd gotten caught out on a time inconsistency in their responses. As they'd written earlier:

"The last bet and balance after the game were: 2026-07-24 16:17:29 (UTC + 0) -2500 bet 3 Hot Teapots.",

And then they wrote as if from my words, but they just changed the date:

You also previously mentioned that your last game was between 7:00 and 8:00 PM. You were previously informed that your last gaming session was recorded on 2026-07-24 19:17:29 MSK.

And they said that I lost everything myself.

Naturally, I didn't play and asked them to prove they weren't the ones who took my balance. But they didn't provide any documents or confirmation, just started issuing the usual replies.

I asked them to double-check, since I played 23, and they write about 24.

To which they began to claim that I myself told them that I played 24 (but I’m not stupid and I remember what I said and when I played, apparently here they wanted to trick me by the tongue and accuse me of losing).

After which they started changing their versions again and writing that I agreed to the possibility of losing funds due to a technical glitch... They claimed that at the time of the application there were supposedly 500,000, but my balance showed 2,767,000 and I was seeing an incorrect amount due to their technical glitches (which means at that time I was seeing one thing, and they were already leaking the money somewhere).

Excuse me, but I'm not a complete fool.

If you look at my deposit history, I've always deposited 10-12 thousand rubles, no more. (I've never had millions of rubles floating around; I know my limits and the value of money.)

And when I won, I immediately withdrew even 30-45 thousand.

And I was betting 10-100 then when I had a lot of money in my balance, like 300-1000. And in the last few days, I didn't go into the minus more than 20-30 thousand, so as not to reduce my bankroll too much... And they write that I made my last bet for 2500; I would never have played like that and risked millions.

And now they want to say that I personally lost 2.8 million. This is nonsense.

Please sort this out and return the funds to the casino balance and somehow make it possible to withdraw a larger amount, otherwise they might just wipe them out again while I'm withdrawing 45,000...

This may not be relevant, but I noticed that this casino on your site has a trust rating of only 6.1, although many others, like Gama, where I also play, have a 9.8...

It's somehow surprising...

I've attached a few screenshots where they write that the first reason is my loss, and the second is technical failures... It's surprising, but how can there be two different reasons for one case? Again, there's a discrepancy in their answers.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide a screenshot of your account balance and transaction history prior to the loss of funds?
• Could you please share your game history covering the relevant period? You can forward it to me via email at attila.g@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good afternoon.

Answers to the questions that arose were sent to the address attila.g@casino.guru

Thank you for taking my complaint into consideration, I hope you can help me.

I'd also like to point out that the casino conceals its legal address, while other casinos always respond to this question through customer support. Admiral initially ignored 5-7 inquiries about its legal address. Then the response was, "Our office is located in Kazan. No other information is provided to our clients."

Sincerely,

Admiral-XXX Support Service."

Good afternoon, Attila.

I sent you more information by email after corresponding with the casino.

It's clear that the casino is avoiding answers, dodging, and simply responding with standard templates.

The data they provide, on the contrary, contradicts their words that I myself lost 2.8 million, and proves the opposite, that I did not do it.

Thank you for your response.

In order for me to properly asses the issue, could you please share your game history in a format other than forwarded screenshots? I suggest requesting the complete game history directly from the casino in Excel format. The game history should cover the whole of the relevant period.

Thank you in advance for your reply.

Good afternoon

Dear Attila.

The casino writes that they do not provide this data.

I sent you the correspondence with them by email, I can duplicate the screenshots here.

Could you somehow influence the casino to provide this information!?

After your question about the history of the games, I immediately wrote them a request so that they would provide it.

They're writing standard replies that they won't provide this information. I don't have a viewing function in my personal account. I don't know how to provide you with this information, but it's very important for me to resolve this issue.

If it were up to me, I'd send you the whole story right away. But they refuse to give it to me.

It turns out that they are obstructing the investigation and refusing to provide evidence of what they accuse me of.

I also sent you by email some of the games in which, according to their version, I lost my money, but there I counted 11,100 rubles.

Where did they put the rest of my money then? Why don't they want to provide the story? A very strange situation.

Also, if possible, I would like to provide the following evidence of their dishonesty.

After receiving a large win, I communicated with this casino about withdrawal limits.

I'd also like to point out that the website limits, the limits sent by the bot, and the limits reported by the operator all appeared on the same day. These are three different amounts, which further misleads the player (because of these different answers, they could be setting the player up for violating the project's rules, which is also wrong on their part).

It was not in vain that I carefully double-checked the information and clarified the limits three times (this indicates that I intended to withdraw a large sum without violating the limits and rules in order to avoid any blocking for violation... That is, the goal was to withdraw, and not to lose, as they claim)

Also, in addition to the card limits, I clarified how I could withdraw to crypto with the goal of withdrawing a large amount at once, rather than in parts (the history also shows that I made a test withdrawal of 10 thousand, but it was rejected based on the details).

And these screenshots clearly show that I found out about the limits and then came running after they had already reset my limits.

Is this some kind of coincidence or am I sure that this is a scam on their part to avoid paying money.

Here are three screenshots with different data. Which makes me question their integrity.

Here you can see that I learned about the crypto method and even tried to withdraw 10,000 to a crypto wallet. I sent you a screenshot, but they rejected it based on the details.

Then I came to find out how I could withdraw more, to which I received an answer only about the winning deposit and specifically about that card.

And on this same screenshot you can see that I've already come to sort things out for my 2 million.

Dear Attila, could you tell me if there's any way to speed up the review process or if I always have to wait seven days for a response? This is my first time contacting you, and I'm not entirely sure about the review timeframe.

Attila, the casino didn't give me a new answer.

They still don't want to deal with this situation.

Dear Attila!

It's useless. I've been constantly writing to them with this request since you asked for history information. Today I also asked for an Excel file. You can see from the screenshots that they're not going to give me this data.

What should I do in this case, because without this data you cannot properly assess the problem... But this fact does not depend on me, I can’t get this data from them in any way.

Dear Player,

Thank you for your cooperation and for providing the available information.

Unfortunately, we are unable to proceed with your complaint due to insufficient evidence. Without the complete game history covering the disputed period, we are unable to verify how the funds were lost or establish that they were removed from your balance without being wagered. Therefore, we do not have sufficient evidence to challenge the casino's explanation or confront the casino regarding the disputed balance.

If you believe that somebody else gained unauthorized access to your account and played with the funds, regrettably, such matters fall outside the scope of our complaint resolution service. We do not handle cases related to cybercrime or account theft. These matters should be reported to the relevant authorities, as we lack the legal authority and resources necessary to investigate or identify potential perpetrators.

Should you obtain the complete game history or other conclusive evidence showing that the disputed funds were removed without being wagered from your account, you may contact us again and we will be happy to reconsider the case.

For future reference, we would also kindly ask you to keep your messages concise and focused on the information requested. A large number of messages can make the case more difficult to review and may unintentionally slow down the process. Thank you for your understanding and cooperation.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Attila