Admiral-X Casino - Player’s winnings have been confiscated.

Good afternoon.

I encountered this situation.

I won x5000 at the casino, I was lucky.

The winnings amounted to 2,500,000 rubles.

The casino had withdrawal limits, so I started withdrawing 20,000-45,000 rubles.

I'd come in and play a little, or win a little, and if I lost more than 20,000-30,000 rubles, I'd leave and not play anymore, withdrawing a small amount every day. After 2-3 withdrawals, I was asked for verification and confirmation of the card I used to deposit my winnings.

Everything is ok, I continued to withdraw 45,000.

Then I realized that it would take me a very long time to withdraw 2.5 million at 45 thousand.

I wrote in the chat to find out how to withdraw to crypto, but they told me that withdrawal is only possible to the card I used to make my last deposit.

In general, I continued to withdraw 20-45 thousand so that the bank would not have suspicions about the same daily receipts.

I continued withdrawing and playing a little. My balance finally reached 2,800,000 rubles.

On July 23, 2026, I played for the last time and my balance was 2,767,000 since I hadn’t lost more than 20-30t and went to bed.

On July 24, 2026, I logged into the website and submitted a withdrawal request for 33,000 rubles. The money didn't appear in my account all day, so I checked the status that evening. My balance was 316 rubles.

Naturally, I contacted support, and they opened a ticket for verification. Afterward, something happened that I couldn't understand. First, they started saying I last played on the 24th, not the 23rd, and they kept citing the exact time I'd told them I last played (7-8 PM) (but they probably didn't take into account that my time zone is different from Moscow). This was the first time they'd gotten caught out on a time inconsistency in their responses. As they'd written earlier:

"The last bet and balance after the game were: 2026-07-24 16:17:29 (UTC + 0) -2500 bet 3 Hot Teapots.",

And then they wrote as if from my words, but they just changed the date:

You also previously mentioned that your last game was between 7:00 and 8:00 PM. You were previously informed that your last gaming session was recorded on 2026-07-24 19:17:29 MSK.

And they said that I lost everything myself.

Naturally, I didn't play and asked them to prove they weren't the ones who took my balance. But they didn't provide any documents or confirmation, just started issuing the usual replies.

I asked them to double-check, since I played 23, and they write about 24.

To which they began to claim that I myself told them that I played 24 (but I’m not stupid and I remember what I said and when I played, apparently here they wanted to trick me by the tongue and accuse me of losing).

After which they started changing their versions again and writing that I agreed to the possibility of losing funds due to a technical glitch... They claimed that at the time of the application there were supposedly 500,000, but my balance showed 2,767,000 and I was seeing an incorrect amount due to their technical glitches (which means at that time I was seeing one thing, and they were already leaking the money somewhere).

Excuse me, but I'm not a complete fool.

If you look at my deposit history, I've always deposited 10-12 thousand rubles, no more. (I've never had millions of rubles floating around; I know my limits and the value of money.)

And when I won, I immediately withdrew even 30-45 thousand.

And I was betting 10-100 then when I had a lot of money in my balance, like 300-1000. And in the last few days, I didn't go into the minus more than 20-30 thousand, so as not to reduce my bankroll too much... And they write that I made my last bet for 2500; I would never have played like that and risked millions.

And now they want to say that I personally lost 2.8 million. This is nonsense.

Please sort this out and return the funds to the casino balance and somehow make it possible to withdraw a larger amount, otherwise they might just wipe them out again while I'm withdrawing 45,000...

This may not be relevant, but I noticed that this casino on your site has a trust rating of only 6.1, although many others, like Gama, where I also play, have a 9.8...

It's somehow surprising...

I've attached a few screenshots where they write that the first reason is my loss, and the second is technical failures... It's surprising, but how can there be two different reasons for one case? Again, there's a discrepancy in their answers.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide a screenshot of your account balance and transaction history prior to the loss of funds?
• Could you please share your game history covering the relevant period? You can forward it to me via email at attila.g@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila