Admiral Casino CZ - Player received a reduced bonus amount.

Yesterday, I registered at Admiral Casino, where it is advertised that you get 100 for signing up without the need for a deposit. However, I only received 50, and customer support told me they only give 50 and didn't discuss it further.

Dear Kudela4,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Admiral Casino. I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate the type of bonus you wanted, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Dear Kudela4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.