The player from Indonesia faced delays with his withdrawal, as the casino only told him to wait without providing any explanation regarding when the withdrawal would be processed. Eventually, the complaint was marked as resolved by the player.
AceWin8 Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 501,000 Rp
AceWin8 Casino
Safety Index:LowCase summary
Discussion
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3 months ago
They just asking for wait. Without any explanation when the wihdtrawal will success.
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3 months ago
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3 months ago
Dear Apace123,
Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Are you struggling with requesting a withdrawal? Or has your withdrawal request been pending for too long?
I will be patiently waiting for your reply.
Best regards,
Kristina
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Apace123,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
