The player from Ukraine attempts to withdraw funds but is immediately blocked by the casino, which accuses him of having a multi-account, a claim he denies. Furthermore, he reports that support has stopped responding to his inquiries.
AceBet Casino - Player’s withdrawal is denied and account is blocked.
Opened
Current status
Waiting for player to reply
6d 22h 38m 33s
AceBet Casino
Safety Index:Below averageCase summary
Discussion
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Public
18 hours ago
Translation
I put it on withdrawal and they immediately blocked me, saying it was a multi-account, even though I don't have one, and support stopped responding.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Fanik23,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please confirm if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
