AceBet Casino - Player’s withdrawal has been delayed.

After claiming the daily bonus i won $500 playing various slots and originals. I submitted for redemption on 9/10/2026, was told it would be 1-3 business days. Then was told it would be 10 business days due to a security/compliance check needed to be done on my redemption. On 9/17/2026 they canceled my redemption stating the redemption expired and to resubmit it. So i resubmit the redemption on 9/17 and am told there same thing, that it will take 10 business days due to this security/compliance check. Its obvious they have no intention to enter process my redemption. If this so called "security/compliance" check takes 10 business days to complete but their system automatically expires redemptions then cancels them after just 7 days, it's going to be in an endless loop. I've attached the support messages and redemptions on my account showing all this. My account is completely verified.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nickyboombox,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's now been 14 days since I first initiated the withdrawal. Still showing "processing" and the last thing support said to me is if it cancels again to resubmit. That would be the 3rd time. Doesn't seem like they have any intention on paying me my winnings

Here's the latest chat i just had with their live support. It's obvious they're just stringing me along hoping i give up or cancel and lose it all back. It's infuriating

Dear Nickyboombox,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nickyboombox,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor