The player from Peru, who placed second in the Streaming Prince Leaderboard on the Acebet platform, faces unfounded accusations of fraud regarding his claimed prize. Although the streaming organizer confirmed the transfer of funds for prizes, Acebet's support continues to deny payment to him and other winners without providing evidence for their claims.
AceBet Casino - Player's winnings are being confiscated unjustly.
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Waiting for player to reply
6d 8h 47m 36s
AceBet Casino
Safety Index:Above averageCase summary
Discussion
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4 days ago
Translation
I participated in the Streaming Prince Leaderboard hosted on the Acebet platform, where I placed second. However, when I tried to claim my prize, Acebet's support team accused me of fraud, claiming I "abused the rewards." This accusation is unfounded, as the only reward I received during my entire participation was half a dollar for playing on the site, which does not constitute abuse or fraud of any kind.
The streaming organizer even publicly stated that they had already transferred the corresponding funds to the Acebet team to cover the leaderboard prizes. Despite this, not only I, but all the winners have been denied payment, using the same vague and unjustified excuse of "reward abuse."
The most worrying aspect is that Acebet has not presented any concrete evidence to support its accusations. They simply repeat the same baseless argument, ignoring the fact that the participants complied with the rules and that the only benefit received was minimal and legitimate. This situation reflects a lack of transparency and seriousness on the part of the platform, which directly affects user trust and the credibility of its contests.
In short, I have been deprived of a legitimately earned prize based on unfounded accusations, even though the money has already been paid by the organizer to Acebet. I believe this refusal constitutes a breach of contract with the players and an unfair practice that should be reviewed and corrected.
I have attached a screenshot of the rewards I have received, and they claim that I have abused the rewards.
Automatic translation:
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15 hours ago
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15 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AceBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is there any landing page or other publicly available information about the tournament you might share with me?
- Is your account in the casino accessible to you? Have you passed account verification in the casino? Have you made any previous successful withdrawals from the casino?
- Could you please share with me your communication with the casino regarding the accusation made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
