AceBet Casino - Player’s account is closed without explanation.

Good afternoon.

I'm filing a complaint against this casino because they're behaving fraudulently.

After I requested a withdrawal, this casino blocked my account without any KYC checks or investigation. They simply blocked my account. The live chat support team claimed I violated their rules, but I still don't understand what those rules were. I haven't received a response. After that, they blocked my live chat and aren't responding to emails.

I'd like to add that I made two deposits of $320 and $380. After playing at this casino, my balance was just over $580 (I can't say for sure, as my account is blocked and I have no way to see the exact amount). I didn't win a penny, and I can even say I lost a little. All the money in my balance is from my deposits. After my first $300 withdrawal request, I contacted customer support via chat and asked how quickly withdrawals are processed. They told me it takes between 1 and 30 minutes. But 20 minutes later, I was banned.

I don't know what rule I broke! That doesn't give them the right to confiscate my deposit!! That's unfair on the casino's part!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AceBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas