AceBet Casino - Player's account has been closed with funds confiscated.

Hello. I registered at the casino and made a deposit of 300 USD. I didn’t play for long, just one day. There was 470 USD in the account and I wanted to withdraw them. After that, my account was blocked. I asked in the chat why and how I can withdraw the funds. The operator said that the account was blocked forever and access to the funds is not possible. When asked how I can return my deposit of 300 USD, they simply remain silent and block my access to the chat. I have encountered such problems at other casinos, but I can always return my deposit. And so it turns out to be some kind of fraud. Since the casino does not contact me and does not provide any explanations, I ask you to intervene and help me at least return my deposit.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Did you pass the full KYC verification at this casino, or at least submit any identity documents for your account verification before the casino closed your account?
• Could you please forward me the email you received from the casino explaining the reason why your account was permanently closed? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika