AceBet Casino - Player's account has been closed due to a ban.

I verified my identity at 60 sc. I kept playing and by the time I was banned I was at 122 sc. Support says I have an account already and banned me but this was my first time at their site.

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Dear Bhillbo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified? If there’s any relevant communication, please forward it to karla.m@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. Karla M.