AceBet Casino - Player's account has been closed and payout delayed.

On 08/09/2026, I requested a payout of [Insert Amount] via my personal Visa Debit card. The transaction status on the platform officially changed to "getting processed" with an explicit message stating it would take 1 to 24 hours to clear to my bank account.

During this processing window, my account was abruptly banned. I have completed all required identity verification checks up to this point. Acebet has since cut off my access to customer service, and my pending payout has not arrived in my bank account.

I have strictly adhered to the platform's terms of service and have not violated any rules. Even if the platform chooses to restrict my account from future play, withholding legitimate player balances and canceling an actively processing transaction constitutes a wrongful seizure of funds.

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Dear ljwright,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.