The player from Belgium reports that his account was blocked after successful betting, with $2,012 in winnings at stake. The casino claims the reason is multi-accounting, which he disputes, as he only registered on March 11. He struggles to get a response from support regarding the situation.
AceBet Casino - Player's account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
5d 13h 5m 12s
AceBet Casino
Safety Index:Above averageCase summary
Discussion
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2 days ago
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2 days ago
Dear firestarter,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
