AceBet Casino - Player is banned from account with no valid reason.

Same problem I have been seeing with a lot of other players. We are getting banned for "having multiple accounts" but that is just NOT true. I was banned after trying to withdraw $90 from Acebet. KYC verified and all. After waiting 4 days for the payment to hit my account, Acebet bans me and locks me out of my account then asks me to verify my identity again. After sending exactly what was asked for just how they asked for it. I was told to basically kick rocks because I have multiple accounts which is clearly a lie and they're clearly doing this to avoid paying players.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone in your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Yes there may be a chance someone has opened an account with the same IP address. Still doesn't make sense of me being banned only after making a withdrawal but not during the KYC verification if there was any problem with an account being made within the same vicinity/IP Address. No proof of any other account being made by me. I think I played blackjack a few times and mostly "Six Six Six" slot game. My winnings were accumulated through daily bonus. Doesn’t change the fact I was going to purchase a bundle. Gladly I didn't because they couldn't even get the withdrawal situation handled , seeing as they only waited until I tried to withdraw to claim this.