The player from Germany was waiting for a withdrawal of €5,303, which he had requested two weeks prior. He had already sent three €500 withdrawal requests, but no verification documents had been requested, and the casino's support team had not provided a specific timeframe for processing. The issue was resolved as the player confirmed that all requested payouts had been processed by the casino. The Complaints Team marked the complaint as 'resolved' and appreciated the player's cooperation.
Abu King Casino - Player’s withdrawal has been delayed for two weeks.
Resolved
Our verdict
Case closed
Amount: €5,303
Abu King Casino
Safety Index:LowCase summary
Discussion
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8 months ago
Translation
Hello dear Casino Guru Team,
On July 1, 2025, I deposited €200 for a 150% up to €300 casino bonus.
Real money and bonuses are separate at this casino. Before using the bonus, I was lucky enough to make a profit with my real money.
I now have €5,303 in real money in my casino account that I would like to withdraw. I have currently requested three €500 withdrawals. The €300 bonus was automatically canceled upon withdrawal.
No documents have been requested for verification yet. My verification tab states that my account does not need to be verified at this time.
I have already sent an email to Abuking Casino support and asked why my withdrawals have still not been processed after 2 weeks.
Here is an excerpt from the response from Abuking Casino support:
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Hello Michael,
Thank you for reaching out to our Abuking customer service.
I apologize for the inconvenience caused by the long delay in the payout.
We want to assure you that the finance department has informed us that they are actively working to process the payment as quickly as possible.
Your feedback is invaluable, and we appreciate your patience and trust!
I can assure you that they have been informed again from my side and are working to pay out the amount as soon as possible.
I would be happy to assist you personally in answering your question. However, my access to financial information is limited, so I cannot promise you a specific timeframe from my side.
If you have any further questions, please contact us via email at or through live chat.
Best regards,
Customer Service
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Since I have been waiting for a payout for 14 days now, I have decided to file a complaint and hope you can help me resolve this matter.
Best regards,
Michael
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8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal process. To better understand your situation and to assist you effectively, could you please provide answers to the following questions:
- Have you checked if there are any conditions related to your withdrawals or your account that might be causing the delay?
- When you attempted to withdraw, did you receive any error messages or alerts?
- Are there any specific payment methods you are using for your withdrawals?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
TranslationHello Veronica,
Here are the answers to your questions:
Have you checked if there are any conditions related to your withdrawals or your account that could be causing the delay?
there are no apparent conditions.
Did you receive any error messages or warnings when attempting to withdraw money?
No
Do you use specific payment methods for your withdrawals?
I use the same payment method I used to deposit (Mifinity)
Have you ever made successful withdrawals from this casino?
Yes, two payouts of other winnings have been made so far: 1x€152 and 1x€69
kind regards,
Michael
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7 months ago
Hello, Popy71!
We’re truly sorry that you’re going through this. We completely understand how upsetting and stressful it can be when something doesn’t go as expected. No one wants to deal with delays or uncertainty, especially when it comes to their own funds or gameplay.
Please know that your concern is being taken seriously. Our team is already looking into it, and we’re doing everything we can to sort things out as quickly and smoothly as possible.
We really appreciate your patience and trust while we investigate. You’re not just another ticket for us. You’re a valued part of our community, and we genuinely want to make this right for you.
We’ll make sure to keep you updated as soon as there’s any news. If you have any questions in the meantime, feel free to reach out. We’re here for you.
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7 months ago
TranslationHello Veronica,
The casino paid out 3x 500€ today.
Please don't close the case until the casino has processed all payouts. I will document them here.
thank you very much,
Michael
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7 months ago
I’m glad to hear that you have received part of your winnings. Please keep us informed about any further progress.
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7 months ago
TranslationHello Veronica,
On July 26, 2025, another 3x500€ were paid out. A total of 3000€
kind regards,
Michael
Automatic translation:
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7 months ago
Dear Abu King Casino Team,
Thank you for keeping us updated.
Dear player,
Please let me know if you received your winnings.
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7 months ago
TranslationHello Veronica,
By August 1, 2025, another three €500 payments were made, totaling €4,500.
kind regards,
Michael
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7 months ago
I am glad to hear that. Have you submitted any new withdrawal requests in the meantime?
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7 months ago
TranslationHello Veronica,
Yes, I have requested the last two withdrawals from the casino: on 6.8.2025 - 1x 500€ and today on 8.8.2025 - 1x 303€
kind regards,
Michael
Automatic translation:
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7 months ago
TranslationHello Veronica,
On August 10, 2025, 1x €500 was paid out by the casino.
There is still €303 outstanding, which I have already requested for payout.
kind regards,
Michael
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7 months ago
TranslationHello Veronica,
the casino paid out all amounts.
Thank you for your help,
kind regards,
Michael
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7 months ago
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
