8Goal Casino - Player’s struggling to contact casino.

Contacting the service department is very difficult to request a bonus .. many hours to read the chat, but once he has read it, he does not respond to my account.

Dear Nirun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that we cannot make a case solely based on what you are describing. Do I understand it correctly, that you have tried to request a bonus from the casino, but it wasn’t given to you? Unfortunately, we can’t contact any casino regarding unissued bonuses, unless a promotional code is not working or there is a dispute related to a promotional terms and conditions. Please do not hesitate to contact us if there is any additional information that would support your case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

I'm not fascinated by the fact that I didn't get a bonus  But what I'm curious about is the live chat service, reading my requests but not responding and blocking my account again.  If the next day I deposit money and win day, but when withdrawing, there is a problem, can not contact the service, what to do?  I would therefore like to share my wishes in this casino for everyone to know

Dear Nirun,

Please could you clarify if your account is still being opened or it has been closed. Based on your answers, when filing the complaint, I understood that it has been closed. Are there any funds being held? Thank you.

Dear Nirun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.