The player from the United Kingdom had withdrawn €2500 and completed the required document submission, receiving confirmation of her verification. However, her account was subsequently closed, and she did not receive any responses to her email inquiries. The Complaints Team requested additional information to investigate the issue but did not receive any replies from the player. Consequently, the complaint was closed due to lack of communication, with the option for the player to reopen it if she chose to resume contact.
888 Ladies Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: £2,500
888 Ladies Casino
Safety Index:Above averageCase summary
Discussion
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1 month ago
I have worhdrew 2500. I had to send documents in. And live chat said that I had been verified. Now my account is closed and I'm getting no reply through email.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Ladies Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please list which documents you were asked to provide for verification?
- If the casino has provided you with an explanation about the account closure in the meantime, share the justification with me at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Katiee,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
