The player from Portugal had participated in a cashback promotion at Casino 888 and received an email regarding a bonus of €888 to claim, but it had not appeared in his player account despite multiple activation attempts. The Complaints Team had attempted to gather more information from the player to address the issue but ultimately closed the complaint due to a lack of response from him. The player was informed that he could reopen the complaint in the future if he wished to continue communication.
888 Casino PT - Player cannot access claimed cashback bonus.
Closed
Our verdict
Player stopped responding
Amount: €888
888 Casino PT
Safety Index:HighCase summary
Discussion
Public
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6 months ago
Translation
I participated in a CASHBACK promotion at CASINO 888, I received an email with a bonus of €888 to claim, activate, but it was never available in the player account, even after several activation attempts.
Automatic translation:
Public
Public
6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino PT.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share the bonus offer you received from the casino?
- Have you made a deposit to the casino already? Have you lost the funds?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
Dear Macaconcio,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
