888 Casino - Player is experiencing difficulties with his card.

After years of being very happy with 888 (and mentioning them multiple times as a good place on this site) they now say my card shows as ‘non-refundable’. I have not changed banks or cards or accounts or anything else at my end. Very, very disappointed by what I had until now, considered one of the best sites.

Dear EveryNameInUse,

Thank you very much for submitting this complaint. I am sorry about your disappointing experience with 888 Casino. Please allow me to ask you a few questions to make sure I can understand the situation properly.

Are you able to log into your account?

Is your bank card still valid? Is it possible that it could be expired?

Is it possible that you’ve been in contact with your bank and requested a chargeback?

Please forward any relevant communication between you and the casino to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

i have since learned that 2 NZ banks (both Australian owned), have taken it upon themselves to block payments from online casinos with no notice to their customers.

I humbly withdraw my complaint as 888 is not at fault.

Thank you for the information.

We’re rejecting this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Kind regards

Veronika