888 Casino Ontario - Player’s withdrawal is delayed and unresolved.

I am submitting a formal complaint regarding an unresolved withdrawal issue with 888casino Ontario.

My withdrawal of 7,000 CAD has been pending for nearly two months despite full cooperation from my side.

My account was already verified prior to this withdrawal request. However, after requesting the withdrawal, I was repeatedly asked to resubmit the same verification documents multiple times, which I complied with immediately each time.

Despite full cooperation, there has been no meaningful progress.

During this period:

I have contacted support more than 30 times via live chat and email

I have consistently received only generic template responses such as "rest assured we will get back to you"

My repeated questions about the status and reason for delay were not answered

No clear explanation or timeframe has ever been provided

After resubmitting all requested documents again, I have now received no meaningful update for over a week

At this stage, the issue is not related to lack of cooperation or missing documents on my side. The issue is the absence of action, transparency, and proper communication from the casino.

The repeated requests for documents already submitted, combined with ongoing delays and non-substantive responses, have made the withdrawal process unreasonably prolonged.

I am requesting:

Immediate processing of my 7,000 CAD withdrawal

Written confirmation that all verification requirements are fully satisfied

A clear explanation for the repeated delays and repeated document requests

I am attaching full supporting evidence, including emails, chat transcripts, withdrawal status screenshots, and proof of all document submissions.

I am asking for assistance in resolving this matter, as normal support channels have failed to provide a resolution despite extensive and repeated attempts on my part.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino Ontario.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which documents the casino keeps requesting from you?
• Are any of the documents you provided approved to your knowledge?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas