888 Casino Ontario - Player’s withdrawal is delayed and unresolved.

I am submitting a formal complaint regarding an unresolved withdrawal issue with 888casino Ontario.

My withdrawal of 7,000 CAD has been pending for nearly two months despite full cooperation from my side.

My account was already verified prior to this withdrawal request. However, after requesting the withdrawal, I was repeatedly asked to resubmit the same verification documents multiple times, which I complied with immediately each time.

Despite full cooperation, there has been no meaningful progress.

During this period:

I have contacted support more than 30 times via live chat and email

I have consistently received only generic template responses such as "rest assured we will get back to you"

My repeated questions about the status and reason for delay were not answered

No clear explanation or timeframe has ever been provided

After resubmitting all requested documents again, I have now received no meaningful update for over a week

At this stage, the issue is not related to lack of cooperation or missing documents on my side. The issue is the absence of action, transparency, and proper communication from the casino.

The repeated requests for documents already submitted, combined with ongoing delays and non-substantive responses, have made the withdrawal process unreasonably prolonged.

I am requesting:

Immediate processing of my 7,000 CAD withdrawal

Written confirmation that all verification requirements are fully satisfied

A clear explanation for the repeated delays and repeated document requests

I am attaching full supporting evidence, including emails, chat transcripts, withdrawal status screenshots, and proof of all document submissions.

I am asking for assistance in resolving this matter, as normal support channels have failed to provide a resolution despite extensive and repeated attempts on my part.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino Ontario.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which documents the casino keeps requesting from you?
• Are any of the documents you provided approved to your knowledge?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas thank you for getting back.

no bonus was used

bank statement and if was asked even after I got my account fully verified they ignored that and they kept asking for it.

they have told me twice it was accepted and then asked for it again.

Yesteday I spoke to live chat and I informed them I mad formal compliment at casino guru and I think k they are about to solve the issue because they started communicating. Once I have an update I will make sure to post it.

thank you for your help

Thanks for the update.

If there is any news you wish to share in this case, kindly let me know.

Looking forward to your reply.

Hey Tomas. My withdrawal was processed after all of that. Thank you for your time and help.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Arsen1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas