7Win.Game Casino - Withdrawal of player's winnings has been delayed.

I played in this casino called 7win.game at first it gave me a bonus I played and started to win money as well as at times I came to lose even almost I lost what I had but then I recovered I continued playing and began to generate more and more until I reached the amount of approximately five and a half million when as in 60 thousand pesos won I received a notice that without depositing 40 pesos I could withdraw my winnings I deposited them and it never let me withdraw an amount greater than the forty pesos that I deposited, it only returned the equivalent of my deposit but before allowing me to withdraw those 40 pesos it made me play until I completed certain tasks at first I did not give it importance it was only 40 pesos after that I reached a considerable sum I do not remember the amount the question is that it asked me for 150 pesos to go to level 2 and be able to withdraw now yes, well I made the deposit I played and won on some occasions and lost on others but the application never let me go up a level and never let me withdraw a single peso this time, after from that I continued playing occasionally but the application never gave me a jackpot again or I don't know what to call it, out of a hundred shots I won once and those were small prizes that only doubled the bet but it was excessive what I lost to what I won unlike when I started playing that respected the bonuses according to the amount bet it let me win more regularly but now it's just losses and losses and losses I don't win anything, I stopped playing for a while and a couple of weeks ago I opened it again my account is just like I left it I can enter and everything but it went back to level zero it still won't let me withdraw the money I have accumulated that I won as I played and it asks me to deposit money again so that now I can withdraw and the truth is I don't think it's true this is a scam and I want them to pay me the money I win that's why I raise the complaint and see if they can help me with the collection of .k money because it's not worth it I have played in many other applications and they had never happened to me until I found out about this application and I want my money back since it is one A very significant sum that would help me solve many aspects of my life at this time. I hope you support me. If you do, I will offer you 30% of that money for helping me, but only until you make this application pay me. If you support me with that, I promise to pay you that amount.

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Dear 05EduardoG.R,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I will send some screenshots that I took during this game process because when I wanted to withdraw and it only let me take out the 40 pesos that I had deposited when in reality it said that if I paid that it would let me withdraw my accumulated money now it appears to me that according to that money the app gave it to me for logins or something like that, I don't know what's up when it's not true, I won it and I even have videos that I even recorded some games so that there would be evidence that I did not get it from a bonus or something like that, if not playing, for the moment that would be all I hope your response since as you can see the Application no longer lets me withdraw a single peso according to that because I did not meet the requirements when the reality is not like that, there is in some photo even evidence that I had previously deposited to level up and withdraw and now my level does not even appear, which should be 2, and those emails or notifications that they had sent me do not appear and I did not delete anything, I hope you help me so that those in charge of this application pay me the money that I have in the account at the moment I no longer play like that I will leave it for any anything that is required does not lend itself to being manipulated, modified or something like that. I hope you help me and there is evidence and I have videos, they are even screen recordings that I took while playing to have a record that I legally won that money.

Dear 05EduardoG.R,

unfortunately, 7Win.Game Casino is a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos with identical layouts. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits. Such casinos include:

xandro.top

rixwin.top

astralwin.com

hkpod.com

golden47.com

chainbetz.com

This list is not exhaustive, as these sites frequently disappear and reappear under different names.

We strongly advise you to cease all interactions with 7Win.Game Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Attila G.

So that means my complaint will no longer be processed or if there is any way to reach a solution with the claim I just made for the moment, please be aware that I will continue sending it no amount but it would be good if you definitively give me a conclusion to my complaint, I mean if the claim I made will no longer be followed up on or if they will still continue to follow up on it.

Dear 05EduardoG.R, thank you for your reply. Unfortunately, as I already mentioned, 7Win.Game Casino is a scam operation. The "winnings" it displays are not real, and the repeated requests for deposits are part of the fraudulent scheme. Regrettably, this means that any money deposited is lost, and there is no way to recover the claimed funds.

As this is a confirmed scam, we have no means of assisting further with the recovery of your money. The only step we can recommend is reporting the incident to your local law enforcement or financial cybercrime unit. While we understand this may not result in the return of your funds, it can raise awareness and potentially support broader investigations into such fraudulent platforms.

I will mark your complaint as "unresolved" in our system. Although this doesn’t provide the resolution you hoped for, it will negatively affect the casino’s rating and act as a cautionary warning to other players.

Please be very cautious in the future and only deposit with casinos that you have verified through trusted reviews and research. If you face issues with legitimate casinos in the future, don’t hesitate to contact us—we’ll gladly do our best to help.

Thank you for your understanding.

Best regards,

Attila G.