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HomeComplaints7Win.Game Casino - Player's withdrawal request is denied.

7Win.Game Casino - Player's withdrawal request is denied.

Unresolved
Our verdict

Unreasonable excuse

Black points: 97,101

Amount: Mex$1,800,000

7Win.Game Casino
Safety Index:Very low

Case summary

The player from Mexico faced issues with the casino as they refused to allow him to withdraw his winnings, and he demanded payment. The Complaints Team confirmed that the website is a scam operation, and they were unable to assist in recovering his funds. The player was advised to report the incident to local law enforcement or a financial cybercrime unit for further action. No additional support could be provided in this case.

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1 month ago
Translation

The casino won't let me withdraw; they refuse to pay me. I demand my money.

Automatic translation:
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1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 month ago

Hello,

Thank you for reaching out and sharing your concerns.

Requesting multiple deposits from players in order to be allowed to withdraw more is a practice used on scam websites pretending to be online casinos. The tactic to allow players to win exorbitant amounts on fake games and pressure them to make multiple deposits due to various reasons in order to withdraw winnings is prevalent in today's scam casinos.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

I would kindly ask you to provide evidence that the casino requested multiple deposits from you for dubious reasons. Send the information to my email at [email protected]

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Tomas

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1 month ago

Dear Angelissaquio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago
Translation

Please help me stop this scam from paying me. It's not fair that they get away with running fraudulent casinos.

Automatic translation:
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1 month ago

Thanks for your reply.

Your experience might serve as a warning to other players. There is no responsible authority or organization that can force them to release any funds, winnings, or return your deposits to you.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Tomas

Casino.Guru

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