The player from Mexico deposited $40 and won nearly 4 million pesos, but to withdraw, he had to make additional deposits of $80 and $120 to become a VIP, which he did without being able to withdraw any winnings. The player was asked to provide evidence of the casino requesting multiple deposits for dubious reasons, but failed to respond to these requests. Due to the lack of response, the complaint investigation was unable to proceed and was closed. The player retained the option to reopen the complaint if he chose to resume communication.
7Win.Game Casino - Player's withdrawal is delayed due to multiple deposit requests.
Closed
Our verdict
Player stopped responding
Amount: Mex$3,316,463
7Win.Game Casino
Safety Index:Very lowCase summary
Discussion
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2 months ago
Translation
I made a deposit of $40 and kept winning until I had almost 4 million pesos. To withdraw, it required an $80 deposit to become a VIP and be able to withdraw, which I did. Then it asked for another $120 deposit, and nothing. I've continued playing all the games, losing and making no profits.
Automatic translation:
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you for reaching out and sharing your concerns.
Requesting multiple deposits from players in order to be allowed to withdraw more is a practice used on scam websites pretending to be online casinos. The tactic to allow players to win exorbitant amounts on fake games and pressure them to make multiple deposits due to various reasons in order to withdraw winnings is prevalent in today's scam casinos.
For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.
- I would kindly ask you to provide evidence that the casino requested multiple deposits from you for dubious reasons. Send the information to my email at tomas@casino.guru
If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 months ago
Dear Thefash89,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
