The player from Mexico had requested a withdrawal two weeks ago but was prompted to recharge despite recently having reached the VIP2 level, which should have allowed withdrawals. Additionally, her withdrawal password had been changed, and she was unable to proceed. We determined that the casino involved appeared to be a scam site with a history of similar complaints involving repeated requests for deposits and no legitimate payouts. Consequently, the complaint was classified as unresolved since the casino was not licensed or regulated, and no enforcement authority could ensure the return of her winnings. The player was advised to cease all interaction with the casino and consider reporting the incident to local law enforcement or cybercrime authorities.
7Win.Game Casino - Player’s withdrawal is delayed.
Unreasonable excuse
Black points: 618
Amount: Mex$5,540
7Win.Game Casino
Safety Index 0.0 Very lowCase summary
Translation
It's asking me to recharge even though I just recharged and reached the supposed VIP2 level. Apparently, at that level you can withdraw, but nothing else happens, and it even changed my withdrawal password.
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Dear Claudias,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 7Win.Game Casino. I’m afraid I will need more information regarding your problem. Could you please elaborate:
- Can you confirm the date when you requested the withdrawal?
- What method did you use for the withdrawal request?
- Have you received any communication from the casino regarding your withdrawal status?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
TranslationThe last date was Saturday, March 21, 2026. Through the only withdrawal method the application has, I don't have any notification from the casino. In fact, that day I recharged 100 pesos that they asked me to withdraw, I deposited them but nothing happened. The balance went up to 5,540 pesos but it was not possible to withdraw anything.
Dear Claudias,
Thank you for your reply and for reaching out with your concerns.
Unfortunately, based on the information available, this appears to be a scam website, and any claims of winnings from this platform are highly unlikely to be legitimate. We strongly urge you not to deposit any additional funds or engage further with this site, as doing so may expose you to significant risks, including potential loss of personal and financial information.
We have received numerous complaints about similar casinos with identical layouts. These platforms often attract players with promises of high winnings, but when users attempt to withdraw funds, they face repeated requests for additional deposits. Examples of such websites include:
xandro.top
rixwin.top
astralwin.com
hkpod.com
golden47.com
chainbetz.com
Please note that this list is not exhaustive, as these sites frequently disappear and reappear under different names.
We strongly advise you to cease all interaction with this casino and avoid sharing any sensitive information. If you have already done so, we recommend taking immediate steps to secure your accounts and monitor them for any suspicious activity.
For more information on how to identify and protect yourself from scam casinos, please refer to our article: Scam Casinos Warning.
Sadly, as this is not a legitimate or licensed casino, there is no regulatory authority that can enforce the return of your funds or winnings. For this reason, we are unable to assist further with recovering your money. We recommend reporting the incident to your local law enforcement or financial cybercrime unit. While this may not lead to immediate recovery, it can help raise awareness and support potential investigations.
I will now classify your complaint as "unresolved" in our system, which will negatively affect the casino’s rating and serve as a warning to other players.
I’m truly sorry that we were unable to assist you further in this case. Please don’t hesitate to contact us if you encounter any similar issues in the future—we’re here to help.
Thank you for your understanding, and I wish you the best moving forward.
Best regards,
Petra
Casino.Guru Team
