7Win.Game Casino - Player’s deposits have disappeared.

I was told to make 4 deposits, 3 of 40 and one of 150 to level up and later withdraw the deposited money plus what I had "earned", and I did it as is and I never leveled up nor was I allowed to make withdrawals. Aside from the fact that the money I deposited disappeared from the casino wallet, and it changed the type of currency and in the customer service provided by the app it is a bot and did not give me any kind of solution.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you for reaching out and sharing your concerns.

Requesting multiple deposits from players in order to be allowed to withdraw more is a practice used on scam websites pretending to be online casinos.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

I would kindly ask you to provide evidence that the casino requested multiple deposits from you for dubious reasons. Send the information to my email at [email protected]

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Tomas

Thanks for sending the necessary evidence.

Sadly, this appears to be the same sequence of events as in previous cases already published.

We strongly urge you not to deposit any funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We also strongly advise you to cease all interactions with this casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

I truly understand how distressing this experience has been. Sadly, because this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds or winnings.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.