The player from Mexico claimed to have been scammed by the casino, having deposited more money than he had earned, and was then asked to deposit an additional 40 Mexican pesos to withdraw his winnings of 10,000,000.00. The complaint was identified as involving a scam casino that used tactics such as requesting multiple deposits to allow withdrawal of winnings. The player was advised not to deposit further funds or share sensitive information. Due to the player's lack of response to inquiries and requests for evidence, the complaint investigation was closed without resolution. The player was informed that the complaint could be reopened if communication resumed.
7Win.Game Casino - Player is facing withdrawal issues due to deposit requests.
Closed
Our verdict
Player stopped responding
Amount: Mex$2,000
7Win.Game Casino
Safety Index:Very lowCase summary
Discussion
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1 month ago
Translation
Honestly, I was scammed. I deposited more than I've earned, and they're still asking for more to withdraw. They want 40 Mexican pesos, even though I've earned 10,000,000.00, and they're still asking me to deposit more. Honestly, I'm not upset about that.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.
Unfortunately, 7Win.Game Casino is a scam casino, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.
Requesting multiple deposits from players in order to be allowed to withdraw more is a practice used on scam websites pretending to be online casinos. The tactic to allow players to win exorbitant amounts on fake games and pressure them to make multiple deposits due to various reasons in order to withdraw winnings is prevalent in today's scam casinos.
For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.
- I would kindly ask you to provide evidence that the casino requested multiple deposits from you for dubious reasons. Send the information to my email at veronika.f@casino.guru, or post screenshots here.
We strongly advise you to cease all interactions with 7Win.Game Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.
If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.
Best regards,
Veronika
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1 month ago
Dear Neto1992,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
