7T PG Slots Casino - Withdrawal of player's winnings has been delayed.

They keep asking me for a deposit to upgrade to VIP level. I've already made the deposits and they still won't release them

Their contact via telegram doesn't answer either

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

How many deposits have you made so far? What were the amounts of each deposit?

Did you play with any bonus? If yes, what kind of bonus was it?

Could you please share your communication with the casino regarding the deposits? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I made 6 deposits of 20 reais

1 of 100 reais

1 of 200 reais

I withdrew 6 of 10 reais and 2 of 20 reais

They only release these small withdrawals

I don't know what KYC verification is

I played with 1 sign-up bonus

Dear player, have you verified your account with the casino? Verifying your account usually means confirming your identity by sending documents like an ID, proof of address, or making a small deposit to prove you’re the real owner of the account.

I've already done it. Because I was able to make deposits

The problem is that they really don't want to release my withdrawal for the normal amount

It's scam on top of scam

Because now there's no answer in the chat

This casino should be reported

And a way to return the amount that was deposited

Dear player, unfortunately, we have reached a point where we are unable to assist you further.

It appears that the 7T PG Slots Casino is a scam casino. You have unfortunately fallen victim to fraud.

To help prevent such situations in the future, please exercise caution and avoid casinos that request deposits under dubious pretenses.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

We strongly encourage you to report this incident to the police or relevant legal authorities for further investigation. This step could help prevent others from experiencing similar issues.

I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.

I’m sorry we couldn’t be of more help in this instance. Should you face any problems with other casinos in the future, please feel free to reach out to us.

Best regards,

Dominika

Casino.Guru