7T PG Slots Casino - Player is facing withdrawal issues and account payments.

I started playing on the platform initially with a bonus that the platform provided of $25, and I won over $1,000 in the first few games. When I tried to withdraw, they asked me to make a deposit of $10. I made the deposit, and then I had over $10,000. I tried to withdraw again and was asked to deposit another $20. I made the $20 deposit, they made a Pix transaction of $10, and when I tried to withdraw a larger amount, a message appeared that I had already reached the withdrawal limit for the day. They asked me to upgrade to VIP 2 to remove the withdrawal limit, so I made another deposit of $20, and nothing changed. I continued playing after that. The next day, I tried to withdraw again and got the same message. I didn't deposit any more because they don’t pay out or release the money I've already won. Not to mention, I've won numerous free spins and bonuses that were never credited to my account. This alone shows that the platform is fraudulent. I've recorded multiple screen recordings proving this, where I win a substantial prize only to find that when I go back to play, only the money I initially won remains.

I filed a complaint on "Reclame Aqui" on 13/01/25 and received no response. They also don't respond via email or Telegram. I tried contacting IBAS to no avail and attempted with CEG Complaints without success. Please help me.

Dear Regina19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify the dispute value (R$207,867,040)? How much money do you currently have in your casino account?
• Can you please post a screenshot of your bonus, deposit, and withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon,

I am very sorry that you had an unpleasant experience. Unfortunately, I did not find your account using the email or ID you provided. Could you provide a screenshot of your account on the project?

I'm here to help you solve this problem.

Best regards,

7Slots Casino

Good morning, Regina19

I see, that this is not our casino, if I not mistaken its 7T PG Slots. But we are 7Slots, another casino and another style on website.

Best regards,

7Slots Casino

Hello everyone,

Thank you both for your replies.

Regina19, could you please post the casino's website link here in this thread?

jogo.7tpgslots.com

Hello everyone,

This is not link of our website. And I'm so sorry that you came across dishonest site.

But I always land on the 7 slost website, so I'm going to go after my rights.

Our data team will add the casino to our database soon. In the meantime, do I understand correctly (based on your screenshot) that you currently have R$2,097,735 in your casino account? Furthermore, you haven't provided the bonus, deposit, and withdrawal history I requested in my initial message.

I have 2,097,891.45 in my account. In the app, there's no deposit history option, no bonus history option, only the withdrawal history, which I'll send here.

Thank you very much, Regina19, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Regina19,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 7T PG Slots Casino representative to join this conversation and participate in resolving this complaint.

Dear 7T PG Slots Casino,

Could you please state why the player's withdrawal has not yet been paid out and when she can expect the payment?

Thank you in advance for providing the information.

They don't even bother to answer, a fraudulent platform 😡

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Regina19,

Unfortunately, we have reached a point where we are unable to assist you further.

It appears that the 7T PG Slots Casino is a scam casino. You have unfortunately fallen victim to fraud.

To help prevent such situations in the future, please exercise caution and avoid casinos that request deposits under dubious pretenses, such as "security verification" or similar excuses.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

We strongly encourage you to report this incident to the police or relevant legal authorities for further investigation. This step could help prevent others from experiencing similar issues.

I’m sorry we couldn’t be of more help in this instance. Should you face any problems with other casinos in the future, please feel free to reach out to us.

Best regards,

Stefan, Casino.Guru