7Play77.com Casino - Player believes that their withdrawal has been delayed.

Good morning. I contacted Cassino dos Guru because I received a bonus from 7play77 Casino and won 8,000 reais. I went to make a withdrawal, and they told me I would have to make a 20-real deposit. I did that, and then they asked me to wager the deposit amount. I did so and reached 11 ,000 reais. I tried to withdraw, and they asked me to make another deposit of 30 reais. I did that, and then they asked me again to wager the amount I deposited. I did so and managed to reach 30,000 reais. I tried to withdraw, but they said I’d have to make another deposit of 50 reais. I did that and managed to reach a little over 30,000 reais. I tried to withdraw, but it failed. They asked me to contact support, so I went to

. Support transferred me to the finance department. The finance representative asked for my ID; I provided it. They asked me to wait, then told me that because of my CPF number, the system didn’t process the payment. I said that I must have entered the correct number and asked the finance department to send me my CPF number. Everything was correct—I must have just swapped the 7 for a 6. So I questioned it and said I had entered the correct number, and it should be easy to verify since my cell phone and CPF are both in my name. Here’s the conversation with the finance department: Here’s the amount I won

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Dear Marco1111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning. So far, they haven't made the payment. I went straight to the 7play77 casino to see if I could make a withdrawal, but I couldn't. I'm counting on you guys at Guru dos Cassinos to sort this out for me.

Dear Marco1111,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening. I've logged into the 7play77 casino several times and tried to make a withdrawal, but I haven't received anything yet, and they haven't processed the payment. I'm counting on you guys at Casino do Guru to resolve this. Thank you in advance.

So far, I haven't received anything. I logged back into the 7play77 casino to see if I can make a withdrawal

. The finance department is pressuring me to upgrade to VIP 3 and deposit another 200 reais so I can fix an error the platform makes when processing deposits. I’m sure I entered my CPF number correctly—I didn’t enter it wrong.

I'm sorry to hear about the problem you're experiencing.

Unfortunately, based on the details you've shared, it appears that the casino you deposited in is operating as a scam. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

We strongly recommend that you stop any further communication with this website and do not send any more money. Sadly, in such cases, it’s very unlikely that the funds can be recovered.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

Nevertheless, please allow me to ask you a few questions to clarify your situation:

• How much did you deposit in total?
• Have you submitted any identity documents to the casino for verification?

I made three deposits totaling 100 reais, and to make the withdrawal, I provided my CPF number but didn't submit any copies of required documents. Thanks for trying.

I contacted the finance department at 7play77 Casino and sent them the response you gave me. Here's what the finance department told me:

Look at how it is

Thank you for your reply,Marco1111. Sadly, because this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds, winnings or return your deposits to you.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Jean