7Play77.com Casino - Player believes that their withdrawal has been delayed.

Good morning. I contacted Cassino dos Guru because I received a bonus from 7play77 Casino and won 8,000 reais. I went to make a withdrawal, and they told me I would have to make a 20-real deposit. I did that, and then they asked me to wager the deposit amount. I did so and reached 11 ,000 reais. I tried to withdraw, and they asked me to make another deposit of 30 reais. I did that, and then they asked me again to wager the amount I deposited. I did so and managed to reach 30,000 reais. I tried to withdraw, but they said I’d have to make another deposit of 50 reais. I did that and managed to reach a little over 30,000 reais. I tried to withdraw, but it failed. They asked me to contact support, so I went to

. Support transferred me to the finance department. The finance representative asked for my ID; I provided it. They asked me to wait, then told me that because of my CPF number, the system didn’t process the payment. I said that I must have entered the correct number and asked the finance department to send me my CPF number. Everything was correct—I must have just swapped the 7 for a 6. So I questioned it and said I had entered the correct number, and it should be easy to verify since my cell phone and CPF are both in my name. Here’s the conversation with the finance department: Here’s the amount I won

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Dear Marco1111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center