7K.Casino - Player's withdrawal is delayed due to repeated verifications.

Hello, help me resolve this issue. I've been waiting for a withdrawal since August 11th. Five days have passed, and on August 16th, I wrote to support about the delay, and they said, "Wait." Then I received an email about an account verification, "Okay, fine." Ten days later, I received a message saying I needed to go through card verification. Okay, I passed, and they confirmed it. Support responded, "Verification is complete," and told me to wait for the withdrawal. I waited for the withdrawal deadline, and they said it was September 1st, 2026, at 3:27 PM Moscow time. When the deadline passed, I wrote about the delay, and they said they'd forwarded it to the finance department. Then I received another email about an account verification. I can't figure out what's going on. Please help me resolve this issue.

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Dear Stanislavv,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• To confirm, did the casino request that you complete the verification process again?
• Have they asked you for new documents, or are they requesting the same ones you provided previously?
• Has the casino mentioned any specific issues related to the approval of the documents you submitted earlier?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, the withdrawal date is 08/11/26, according to the regulations, 5 days have passed for the withdrawal, on the 16th day the account verification came, 10 days later the card verification came, then it was confirmed, and from the moment of verification the countdown of 5 days started again, and now 5 days have passed, I am writing and I received an email that the account verification has started again, they did not request a repeat verification, I contacted the chat and they said that if the withdrawal is to other details, then a reverse check occurs, although I withdrew to the same details as before, it is taking too long

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Stanislavv,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Kristina