7K.Casino - Player's withdrawal is delayed.

I submitted a withdrawal request for 400,000 rubles on the 7k casino website. They requested account verification. I passed it after several attempts. Funds started arriving, totaling 145,000 rubles. The remaining funds haven't arrived. The 14-day withdrawal period has expired. Support initially says there are delays on the part of the finance department, then they say my account is being reviewed by the finance department, and I don't know how long I'll have to wait.

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Dear Lightning1338,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method did you use to withdraw your winnings? Do you always use the same one?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina