7K.Casino - Player's withdrawal is delayed.

Hello,

I deposited 500 GEL at 7K Casino and requested a withdrawal. According to the casino's terms, the payout window is up to 3 days, but my request has severely missed this deadline.

​When I reached out to live support, the operator named 'Alexey' completely ignored my arguments, continuously copy-pasted useless template responses, and refused to give any real solution. When I confronted them about their poor service, they rudely shut down the chat on me. Additionally, my funds are being chipped away in small partial amounts.

​I have full chat screenshots proving their unprofessionalism, refusal to assist, and violation of their own processing times. I demand my money to be paid out immediately."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?
• Also, can you please provide further details regarding your funds being "chipped away"?

Thank you in advance for your reply.

Best regards,

Kristina

Hello,

​I would like to update that my funds have finally been returned. However, I want to note that the casino does not process withdrawals on their own and will drag the process out indefinitely. They only took action and released the money after this official complaint was opened on Casino.guru and I contacted my bank to dispute the transactions.

​Thank you very much for your help. The issue is now resolved, and this complaint can be closed.

​Best regards

Dear Natalie13,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru