7K.Casino - Player's withdrawal is delayed.

Hello,

I deposited 500 GEL at 7K Casino and requested a withdrawal. According to the casino's terms, the payout window is up to 3 days, but my request has severely missed this deadline.

​When I reached out to live support, the operator named 'Alexey' completely ignored my arguments, continuously copy-pasted useless template responses, and refused to give any real solution. When I confronted them about their poor service, they rudely shut down the chat on me. Additionally, my funds are being chipped away in small partial amounts.

​I have full chat screenshots proving their unprofessionalism, refusal to assist, and violation of their own processing times. I demand my money to be paid out immediately."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?
• Also, can you please provide further details regarding your funds being "chipped away"?

Thank you in advance for your reply.

Best regards,

Kristina