The player from the United Kingdom had waited almost 6 weeks for a withdrawal, encountering repeated claims of incorrect bank account details despite having resubmitted them several times. Communication issues arose as the provided email did not exist, yet she continued to receive emails from the casino. The issue was resolved after the player confirmed her account details and communication with the casino, leading to the successful processing of her withdrawal. The complaint was marked as 'Resolved' in the system.
7GOLD Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: £1,000
7GOLD Casino
Safety Index:Very lowCase summary
Discussion
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7 months ago
Hi, it’s been all most 6 weeks waiting for withdrawal. They keep saying my bank account details are wrong, which they’re not , and have sent them several times. They say check tomorrow. Always do but nothing. The email they provide does not exist even though they send me email.
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
Thank you for your reply. Could you please post a screenshot of your withdrawal history here in this thread?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear nicolaisaac34544,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
