The player from Colorado faced issues withdrawing funds as he did not receive the full amount owed from his Free Spins, despite clear Terms and Conditions stating the maximum winnings. The casino agent provided inconsistent information regarding the payout, suggesting that bonuses were exempt from rules. The Complaints Team was unable to proceed with the investigation or offer solutions due to the player's lack of response to inquiries, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
7BitCasino - Player’s winnings are being delayed.
Closed
Our verdict
Player stopped responding
Amount: $450
7BitCasino
Safety Index:Very highCase summary
Discussion
Public
Public
8 months ago
The Terms and Conditions clearly state that the maximum winnings from Free Spins is 3,670 DOGE. I was only given 2,042 and was told this was the max. The Agent now says multiple different things to not pay me what’s owed including "bonus from managers are not subject to any rules". Rules can be modified. And even more. No consistency. Flat out lying and not honoring their own terms.
Public
Public
8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify what bonus you redeemed and played?
- Is there a record of the bonus in your bonus history? What information about the bonus offer is available for you to share?
- Could you please share with me a more comprehensive communication with casino support on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Public
7 months ago
Dear Chuck1942,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
