7BitCasino - Player’s cashout has been discarded.

7bit casino "discarded" my cashout of $114 after depositing THOUSANDS! I played at 7bit for a few months. My prior cashouts would take days and they would always come up with an excuse but eventually they went thru. Recently, I spent upwards of $7k and NEVER WON ANYTHING! I literally tried every game at random and even if I got a bonus game within a game I would often win $0.00 MULTIPLE times! I was thinking something is really wrong. In fact I contacted support and requested that I close my account and reopen an account and I’m fine losing and tier status etc., and I do not need any bonuses so no rules are broken but something is wrong with my account. Deposit after deposit after deposit after deposit. $7k later I cannot even win my bet back ONCE! I waited a couple days and logged back in. I deposited $60USD and said to myself ( and support ) if I don’t win something I’m never returning to 7bit casino. I did win $180 something around that point and I immediately cashed out $114 so I could cashout twice my deposit for the first time in over $7k in deposits! I then change currency from ETH to USD and when I login I don’t see my pending cashout which is weird because it usually takes forever to get a cashout. I check my Coinbase wallet, nothing there. I contact support and ask them to check on the status because it’s not in my account or pending in my Coinbase wallet. I didn’t think anything of it. I spent 10 minutes chatting with support and "he’s trying to help me" to then later say "your cashout appears to be LOST" your cashout was discarded. I was freaking out! I contact the "VIP HOST" via WhatsApp and he’s MIA until multiple other agents answer on WhatsApp and inform me the cashout was discarded. I asked them to show me in writing WHERE it says you can discard my cashout and then steal my money so I can upload the screenshots to every forum possible. He replies by saying "we follow the rules of Curaco,NV" I said WHERE IS MY MONEY??? Then he said I’m sorry the money was returned to your wallet and was played by you. I said NOOOO it wasn’t I cashed out in ETH and re deposited BTC. Then he says my cashout was discarded. DO NOT SPEND ONE CENT AT 7bit!

Dear xfd6dxfwzw29,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you checked your game history to confirm which were the last bets you made in the 'bets' section?

• Have you requested a more complete game history from the casino to learn what happened?

Please note that, without evidence of an active balance, we are unable to argue that the casino should pay out winnings that were supposedly played down.

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear xfd6dxfwzw29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru