7BitCasino - Player's account is closed with funds confiscated.

Dear casinoguru. I would be grateful with your assistance in regards to a dispute with 7bitcasino. I made a deposit of 0.063 ethereum (approx 200usd equivalent) to the website today. With the deposit I received a 25% matched bonus. I did not yet begin wagering the bonus. I returned to the website later today and found that my account was disabled.

I have contacted support and they have informed me that my account is permanently closed. I asked them to return my deposit which they are refusing to do so. They are accusing me of committing fraud.

i have been a member of 7bitcasino since August of this year. My account is fully verified and I have completed KYC. I have made many deposits and withdrawals in the past with no issue.

The website is not elaborating on the fraud accusation. My player registration details are true and correct, and my KYC documents match these details. I have not created multiple accounts with this site. I have accounts with sister sites of 7bitcasino however this is not against their terms.

I appreciate that a casino can decide unilaterally which accounts they can close however the fact they are not returning my deposit is rogue behaviour.

Dear waikika,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share with me your communication with the casino detailing the allegations? Send emails or chat transcripts to my email at [email protected], or post screenshots here
• Do I understand there was no gaming activity with the deposited funds prior to account closure?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear casinoguru since opening this dispute 7bitcasino has now returned my deposit.

I do believe that without having the option of opening a dispute with an independent body the casino would have continued to keep my deposit.

My account remains closed, but I am happy to consider this matter resolved. Thank you

Dear waikika,

We're glad your funds have been returned to you following the account closure. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter issues with any online casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru