777vault Casino - Player's account closure is delayed.

Hi, I’ve been trying to close my account at this casino for two weeks now. They keep stringing me along in the chat, and they aren’t responding to my emails (I’ve sent three). They’re deliberately refusing to close my account just so I’ll make another deposit.

Casinos like this are absolute garbage.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila

Hi, I sent you my conversations with the casino to your email.

I wanted to close my account because I have a gambling problem, and I’m experiencing exactly the same issue with their other casinos as well.

They are simply completely ignoring the matter. Honestly, I find it absolutely disgusting.

Thank you for your response. Could you please confirm whether you currently still have access to your account?

If possible, could you please forward receipts of the deposits made following your self-exclusion request?

Please forward any additional communication between you and the casino as well.

Thank you in advance for your reply.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, casino finally close my account but I’m having the same problem closing my account at their other casinos, even after reporting a gambling problem...

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila