777 Casino - Player experiences delays after hitting a jackpot.

I hit a jackpot at through Sara game hub and try keep telling me they have not heard from management yet. Refusing to answer questions about the game play win. It took them over 3 hours to even respond.

Dear dustindwyer0,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 777 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Dear dustindwyer0,

I'm sorry but the screenshot provided basically shows nothing and the game history seems to be correct.

Unfortunately, this is very little evidence to proceed in resolving the matter.

Is there any more relevant evidence of your win?

Looking forward to hearing from you.

Regards,

Nick

If you can’t see they admitted to the win in the bottom part of the conversation. They said "game didn’t pay". And the game play looks in order yes but how can I have three zeros in two rows along with the 5 being first row and only win $5? they know it should have payed 5k from a $10 max bet. All three rows were lit up on the top screen. I don’t know what other evidence u need from me? They addmitted it should have payed! Thanks for all the help so far. I’m keeping my finger crossed.

Dear dustindwyer0,

Do you have any relevant communication with the casino directly - their e-mail support.

The conversation you provided seems no indication with the casino at all - can you please clarify who is that?

Regards,

Nick

Dear Dustyballzz87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes that’s the casinos representative through Facebook messenger. That’s who u talk to to set up account and load money.

Dear dustindwyer0,

Unfortunately, as stated previously, we can't do anything with such evidence as they prove basically nothing.

Also, the communication though Facebook is not relevant at all as it has to go through and official casino channel - live chat or e-mail support.

As no relevant evidence has been provided, we will be forced to close the complaint.

If you will have any additional evidence, please forward it to [email protected] and we may reopen the complaint in case they are relevant.

Best regards,

Nick