777 Buffalo Casino - Player's withdrawal is delayed despite deposit.

I have accumulated over $20,000 in winnings since signing up for an account with 777 Buffalo. Upon signing up, they stated that they required a deposit in order to make a withdrawal. I made the deposit and now it’s still not allowing me to withdraw my winnings. I chatted with their customer service person, and they have not been helpful and now have stopped responding to me. They claim to allow withdrawals once you make a deposit and the withdrawals will be as quick as 30 seconds, but they obviously do not abide by these promises. I want my winnings and don’t feel like calling lawyers and going to legal route with this. It would save them a lot of grief if they just let me withdraw like they should. Thank you.

Dear Repeatkeat701,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 777 Buffalo. Please allow me to ask you a few questions, so I can understand the whole situation completely:   

• Did you pass the verification?  
• Did you accumulate your winnings with or without an active bonus?  
• What was the amount of deposit you were required to make to be able to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Repeatkeat701,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes and the amount was stated as "make any deposit to make unlimited withdrawals". I accumulated the majority of the $20,000 with the sign up bonus that they offered "with no strings attached". They falsely advertised in order to get customers to their site and when called on it, they are nowhere to respond!

Thank you very much for your reply, Repeatkeat701. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Yes I will forward conversation

I forwarded it to the email address you provided

Dear Repeatkeat701, thank you for the screenshots. Has the live chat agent informed you what wagering requirements or specific bonus-related conditions were not fulfilled, which prevented you from placing a withdrawal request?

Can you please specify what specific sign-up bonus you received? Do I understand correctly that all the winnings came from using this no-deposit bonus?

No it just said after I deposited I would be able to withdraw. And most of it did, but that condition wasn’t disclosed upon using the bonus.

Thank you very much, Repeatkeat701, for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Repeatkeat701, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of 777 Buffalo Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Dear Repeatkeat701, just to set your expectations right - things does not look good.

I have contacted the live chat to ask for the e-mail address so I could send the casino a message regarding this complaint and ask whether they will be willing to cooperate and hopefully resolve the issue. As soon as I have mentioned it, the live chat agent stopped responding. I have left them with my e-mail and the message that this complaint will be open for resolution for the next two weeks, but I highly doubt anybody will come back to us. I expect this case to end up unresolved.

How is that even possible

Unfortunately, not every casino is open to discussion and is willing to mediate the issues. Especially the social and sweepstake casinos, as those are not officially classed as gambling. Therefore there is no authority to overlook their actions. That leaves them with a lot of ways how to operate legally, yet never face any consequences for their actions. And after creating an account in this particular casino (just to be able to speak to a live chat agent), and seeing their very vague T&Cs, this casino looks shady from the get-go. I am already talking to my colleagues regarding their safety rating on our website and whether it should be amended accordingly.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

i have a feeling that this unprofessional company that fraudulently displays itself as an online casino isn’t going to respond. The whole world needs to know about the scammy operation they got going.its a shame that they are even allowed to treat consumers in the negative way they do without any repercussions.

Dear Repeatkeat701,

I have tried to contact the casino repeatedly via e-mails and Teams, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino has no licence, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Matej