The player from the Philippines was unable to withdraw his current balance as all withdrawal options were malfunctioning. The Complaints Team attempted to clarify the situation by asking about his previous withdrawals, contact with customer support, payment methods used, and KYC verification status. However, due to the player's lack of response to these inquiries and reminders, the complaint was closed without resolution. The player was informed that he could reopen the complaint if he chose to resume communication.
747.live Casino - Player has no withdrawal options.
Closed
Our verdict
Player stopped responding
Amount: 14,000 ₱
747.live Casino
Safety Index 7.9 Above averageCase summary
Discussion
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4 weeks ago
I have a problem to withdraw my current balance because all the withdrawal options is not working
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you contacted customer support to ask how you can withdraw your winnings, for example, by requesting a manual withdrawal processed by the finance department?
- Which payment methods have you used so far to deposit money into this casino?
- Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear Jonjon28,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
