6baji Casino - Player’s withdrawal has been delayed.

Casino Name: Sixbaji

Website: sixbaji.com

Amount: 4678

Description: My username is 6baji777. I deposited 300 BDT and took a 100% first deposit bonus. I successfully completed the 7,200 BDT wagering requirement. After that, I requested a withdrawal of 4,678 BDT via an agent on 04/06/2026. It has been 11 days, but the withdrawal is still processing and I have not received my money. Please help me resolve this issue.

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Dear zinnahSardar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear zinnahSardar,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Description: My username is 6baji777. I deposited 300 BDT and took a 100% first deposit bonus. I successfully completed the 7,200 BDT wagering requirement. After that, I requested a withdrawal of 4,678 BDT via an agent on 04/06/2026. It has been 15 days, but the withdrawal is still processing and I have not received my money. Please help me resolve this issue.

no sir my woodrow money not come. already 15 days over...

Sir 15 days over windrow many not come

"Hello, my account is fully verified, and I submitted a withdrawal request on June 4, 2026. It has been over 14 days, and the amount is still pending. I haven't received any proper update from the casino. Please investigate this."

"Hello, my account is fully verified, and I submitted a withdrawal request on June 4, 2026. It has been over 14 days, and the amount is still pending. I haven't received any proper update from the casino. Please investigate this."

"Dear Casino Guru Team,

As per your email guidance, I am responding directly to my active complaint. Here is the updated proof regarding my withdrawal issue.

Although my main transaction history lists the withdrawal status as 'Success', the internal transaction record details clearly show that the progress is still stuck on 'Processing' through an 'Agent'. It has been several days and the amount of 4,678 BDT has not been credited to my personal account yet.

I have attached the detailed progress screenshots for your review. Please help me escalate this to the casino management so they can release the funds from the agent's side. Thank you."

Hallo check my documents

Dear zinnahSardar, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Karla,

Thank you for your response. Here are the answers to your questions to clarify my situation:

Previous Withdrawals: No, this is my very first withdrawal request on this website. I initially deposited 300 BDT and claimed the 100% first deposit bonus.

Bonus Activity: Yes, I accumulated my winnings with an active 100% first deposit bonus. I have successfully and fully completed the 7,200 BDT wagering (turnover) requirement before requesting the withdrawal.

Games Played: I mostly played Casino and Slot games (specifically, the majority of my gameplay was on Slot games).

i I click message option and contacts side but not work

please my documents date by date following my Bikash statement

main Nagad statement check please get follow date

6baje all my documents showing please follow video link...

https://drive.google.com/file/d/1cZop8W3L5iVe_wy0K6uIKMGgjDVFhH8f/view?usp=drivesdk

my bkash statement

https://drive.google.com/file/d/1dhOC5gwArVPwdl03SwupAwO_ifsi5sJJ/view?usp=drivesdk

My Nagad statement

https://drive.google.com/file/d/1PWv2hZAJCgc7vJiFq9n1Z9nJG2FrrEOJ/view?usp=drivesdk

dear respect sir

already 23 days overwatch with Romani not coming my personal account Bikash payment

Dear zinnahSardar,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya,( munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear zinnahSardar,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from 6baji Casino to join this conversation and assist in addressing the complaint.

Dear 6baji Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

"Thank you, Munya, for taking up my case. I will wait for Sixbaji Casino's response."

anyhow anytime any information I showing my all real documents I saving

zinnahSardar

You are welcome. I am also looking forward to the casino's response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Munya and Casino Guru Team,

Thank you for your assistance. I would like to clarify that I requested this withdrawal on 04/06/2026. It has now been 1 month and 2 days (32 days) in total, and I still have not received my 4,678 BDT in my bKash account.

As a player, it is highly frustrating to wait this long for a legitimate payout. Sixbaji Casino is clearly ignoring the issue. If the casino fails to respond within the given 6 days, simply closing this complaint as 'unresolved' will not help me get my money back.

I kindly request the Casino Guru team to take stricter action against them and help me recover my funds, rather than just closing the case. Thank you for your ongoing support.

Best regards,

zinnahSardar

Google Drive link...

https://drive.google.com/file/d/1RGtlnoJmSutv4aPFCY-fYQLeWkBHRH8N/view?usp=drivesdk

https://drive.google.com/file/d/1cZop8W3L5iVe_wy0K6uIKMGgjDVFhH8f/view?usp=drivesdk

https://drive.google.com/file/d/1dhOC5gwArVPwdl03SwupAwO_ifsi5sJJ/view?usp=drivesdk

https://drive.google.com/file/d/1PWv2hZAJCgc7vJiFq9n1Z9nJG2FrrEOJ/view?usp=drivesdk

please check

zinnahSardar

Thank you for providing further information. I hope the casino responds within the remaining days on the timer.

zinnahSardar

I have tried to contact the casino repeatedly but have not succeeded. I am afraid there is little that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may encourage the casino to change its approach. If the casino decides to respond, we will reopen the complaint and notify you by email. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry I could not be of more help on this occasion.

Best regards,

Munya Shumba