The player from Italy experiences issues withdrawing her winnings after utilizing a promotion. While her cryptocurrency withdrawal is processed, her bank transfer withdrawal for €60 gets canceled multiple times due to documentation requests, leading her to claim that her funds are stolen.
5bet Casino - Player's withdrawal is delayed.
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6d 13h 29m 21s
5bet Casino
Safety Index 7.3 Fresh casinoCase summary
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yesterday
Translation
Hi, I took advantage of the "200 FREESPINS" promotion by depositing the required amount. After receiving the free spins, I won €22.50 on the designated slot machine. I then wagered the money I initially won on Aviator, reaching about €13.50. Since I could subsequently withdraw it only via bank transfer and not via cryptocurrency (the method I had used to deposit), I wagered this €13.50 on Crazy Time, winning €60. I initiated a cryptocurrency withdrawal request for my deposit of about €15 in Litecoin, and another withdrawal request via bank transfer for the €60 I won on Crazy Time (not bonus funds, but rather funds I had wagered and won). The bank transfer withdrawal was cancelled because they requested documents, which I promptly sent to the site. The crypto deposit withdrawal was successfully processed. I then attempted to withdraw the €60 I had won via bank transfer. The withdrawal was cancelled again and my funds were stolen (it was not bonus money, but I won it)
Automatic translation:
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10 hours ago
Important notice:
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10 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any deposits or withdrawals between the wagering of the bonus funds and the capping of the winnings?
- Could you please provide a link or a screenshot of the bonus that you activated and played with?
- Has the casino offered any explanation regarding the reduction of your winnings?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
