The player from Italy is having issues withdrawing his winnings from the casino 5bet, as his withdrawal was canceled after 24 hours. He completed the KYC and made the required deposit but lost both his winnings from free spins and a significant portion of his original deposit following the withdrawal cancellation.
5bet Casino - Player's withdrawal has been confiscated.
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5bet Casino
Safety Index 7.3 Fresh casinoCase summary
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6 days ago
Translation
Hi, the casino in question, 5bet, cancelled my withdrawal after the 24 hours they say it takes to send the money. The money I had won on my account came from free spins after depositing the minimum required, $15. I also wagered the deposit as they asked and completed the KYC (approved). I deposited in LTC crypto and requested a withdrawal in LTC. After they cancelled my withdrawal, they not only took my winnings but also a good portion of my deposit.
Automatic translation:
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5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5bet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you already withdrawn the deposit amount from the casino?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Any further evidence can be shared with me via email at tomas@casino.guru or posted here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
