5bet Casino - Player’s winnings have been confiscated.

I deposited 15 euro and wagered as the conditions asked to received 200 spin bonus of 25 cents. I then player the spins After wagering 2x instead of 1x to make sure i did nothing wrong. After i won and received in totale 80 euro, the casinò refused my withdraw and took my bonus that i won saying that they only can make me withdraw my deposit. Many people did as i did and this casino Is scamming. Can you please help me to be able to withdraw the amount they took from me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Have you managed to withdraw the deposit amount from the casino already?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas