5bet Casino - Player's account has been closed and winnings are blocked.

5Bet.com failed to pay out winnings and blocked the account.

There was a promotion for a $13 deposit, 50 free spins with no wagering requirement. I deposited and wagered, and the winnings were visible on the screenshot. I deposited x, placed a withdrawal, and that was it, silence. Then, for some reason, they asked me to verify my account and provided an incorrect app. It uploaded documents and always rejected verification at the end. After another attempt to upload documents, my account was blocked. I offered to email the support team with the documents, but received no response.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share with me your communication with the casino regarding the issue or other supporting evidence regarding your verification attempts and the blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas